All candles sold come with a candle care card that needs to be read before lighting your candle. It is very important to ensure you follow these simple steps to ensure your burning candles safely in your home or office as we will not replace or refund if you have not followed our candle care cards.

If you have any questions, please send us a message and we would be more than happy to help. 

CREATING A BURN MEMORY: When lighting a candle for the first time, it's important to allow the wax to melt all the way to the edges of the jar. This first burn should last as long as it takes to do this. If you don't allow the wax to pool on the first burn, you may get wax remaining along the sides of your jar.

WHERE TO BURN YOUR CANDLE: Burn your candle on an appropriate flat heat-resistant surface in a draft free area away from pets, children and flammable material as the glass may become hot. Never move a burning candle. Ensure candle is extinguished, wax is solid and jar is cold before handling.

WHAT TO DO BEFORE EACH BURN: Trim the wick to approx. 5 mm before relighting. Trimming the wick each time will help your candle to burn evenly and longer, helping to eliminate smoking and minimising soot forming on the container.

STOP USING YOUR CANDLE when approximately 2cm of wax remain in the jar to avoid potential fire hazard or cracking of your jar.

HOW LONG TO BURN YOUR CANDLE: Do not burn your candle for more than 4 hours at a time as this can cause the container to get too hot and possibly crack or smash. 

NEVER LEAVE CANDLES UNATTENDED: Never leave a burning candle unattended. Extinguish all candles before leaving a room or going to sleep.

HOW TO STORE YOUR SOY CANDLES - Candles are sensitive to temperature and sunlight. Store your candles in a cool, dry place away from direct sunlight.