SHIPPING FAQ

GENERAL SHIPPING FAQ:
Our processing time is 1-3 business days
. We use the Australia Post service. For orders over 22kg, we may have to source a courier but you will be notified before sending. If you need your parcel by a certain date, please leave a comment in the notes and we will do our very best to get it to you by that date although we cannot 100% guarantee.

HOW MUCH IS SHIPPING?
Postage is $12.95 flat rate Australia Wide. All orders are sent with a tracking number with authority to leave. Our shipping costs does not include insurance or signature on delivery. If you wish to purchase insurance it will be an additional cost (please get in touch with me if you wish to add this on)

WHAT DO WE USE TO PACK YOUR PARCEL?
We use new and recycled boxes. We use brand new bubble wrap and packing peanuts (if needed) to make sure your parcel arrives safely. 
We pack every single parcel with love and care. 

LOST PACKAGES:
If your parcel is lost and you did not include insurance, it is out of our hands. If there is a problem, you will need use your tracking number to contact Australia Post to lodge an enquiry. Please get in contact if this does happen and I am more than happy to work with you to find your parcel but Goddess Candles will not be held responsible.