FAQ

GODDESS CANDLES RETURN POLICY:
We want you to love your Goddess products so please choose carefully as we do not offer a refund for change of mind. All sales are FINAL. All of the products listed at Goddess Candles are photographed and described to the best possible accuracy. Every single product is handmade to the highest standard. 

Refunds will be offered ONLY if your item is damaged on arrival and a request for refund/exchange must be sent to goddess.candles@hotmail.com or through the contact us page on our website - along with photo evidence of damage to item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A request for refund must be email within 7 days of receiving your order. Any requests outside of this time frame will be denied. No exceptions.

Being unhappy with a product does not always warrant a credit, refund or exchange. User error does not warrant a exchange, refund or credit.

FRAGRANCE CHOICES:
Please note our fragrances change from to time so a description may not be available. If you are unsure of a certain fragrance, please send us a message and we can give more clarification. No exchanges or refunds will be given due to a dislike of a fragrance.

GENERAL SHIPPING FAQ:

Our processing time is 1-3 business days. We dispatch orders daily. You will receive a confirmation email once orders have been dispatched. 

We use the Australia Post service. For orders over 22kg, we may have to source a courier but you will be notified before sending. If you need your parcel by a certain date, please leave a comment in the notes and we will do our very best to get it to you by that date although we cannot 100% guarantee.

PRODUCTS LISTED ON OUR WEBSITE: 
ALL products listed on our website are made and ready to ship - no exceptions. If by any chance our website glitches and says we have a product when we don't - we will be in touch as soon as possible to offer an alternative if applicable OR refund via your chosen payment method.

POSTAGE PRICE:
Postage is $12.95 flat rate Australia Wide. All orders are sent with a tracking number with authority to leave. Our shipping costs does not include insurance or signature on delivery. If you wish to purchase insurance it will be an additional cost (please get in touch with us if you wish to add this on)

SUMMER POSTAGE TRANSIT:
We do not control the weather and when your parcel leaves us, we have no control on the temperatures that your parcel will go through on the way to your destination. We cannot refund or exchange heat effected products. We suggest if your products do arrive warm to put them in the fridge to cool down.

LOCAL PICK UP:
Local Pick Up is available for customers that live in the Lake Macquarie, Newcastle & Hunter Valley. Our pick up location is from a private address and will be given when your order is picked, packed and ready for collection. We can usually have your order ready for collection within a couple hours but when we are experiencing a high volume of orders, allow up to 2 days.

If you select local pick up by mistake and require postage, we can send an invoice or creating a custom listing for you to purchase to the amount of $12.95. Please note - this will delay us the shipping of your order. We will not ship any orders until postage is paid. Unfortunately we cannot absorb the cost being a very small business. We will notify you via email and if no contact or payment has been made within 2 weeks, we will cancel your order.


CHANGES / ADD ONS TO EXISTING ORDERS: 
Changes cannot be made to your order once it has been placed. This includes but not limited to combining orders, adding items, swapping products, changing the shipping address.


WHAT WE USE TO PACK YOUR PARCEL:
We use new and recycled boxes. We use a mixture of bubble wrap and packing peanuts to make sure your parcel arrives safely. We pack every single parcel with love and care. 

MISSING/LOST PARCELS:
If your parcel is missing and you did not include insurance, it is out of our hands and we will need to lodge an enquiry with Australia Post with your given tracking number. Please get in contact if this does happen and I am more than happy to work with you to find your parcel but Goddess Candles will not be held responsible.

MARKET SPECIALS:
Our Market Specials are not applicable online and will not be price matched. Those prices are for our market days only.

PAYMENT OPTIONS: 
We accept Credit Cards, Paypal, Afterpay & Laybuy. 

WHOLESALE ENQUIRIES:
We do not wholesale at this time. Thank you.

DONATIONS:
Goddess Candles allow a certain amount a month for donations. If you would like to be considered - please send an email. As a small business, we cannot accept every request. Thank you.